Small bag (100g) £3.50 first class.
Medium bag (250g) £4.00 first class.
Large Bag (400g) £4.00 first class.
Packages up to 1kg cost £5.00 first class.
Packages 1kg - 2kg £6.50 first class.
Over 2kg £9.00 by courier.
Orders can be collected from us, as we can leave your order in a secure weatherproof box, this option can be selected at checkout. Collection Address is: 46 Speedwell Close, Witham, CM82XL.
Please Note: Bespoke, or personalised items are excluded from return unless clearly faulty.
Our products are hand-made and some variation in size and weight must be accounted for. If products cannot be made or packed in exact weight then we undertake to make the total weight of provided item over not under the specified weight.
If you are unhappy with your order then please contact us within 8 days of delivery.
Return the faulty or unsatisfactory item with the packaging to our shop for inspection. Refunds or replacements will not be issued until the items are received back at our business address. Customers are advised to obtain and complete a “certificate of postage” form stamped by the Royal Mail before returning the item. The Company accepts no liability for goods lost in transit on return to our firm.
Terms of Service
1.1 "The Company" means Waggie Tails
1.2 "Terms" means the terms and conditions.
1.3 "Goods" means any items offered for sale by the Company.
1.4 "Customer" means any company or individual who places an order with the Company for goods.
1.5 "Contract" means the acceptance by the Company of an order, place by a customer and such acceptance shall occur when the Company commences work on an order or when the Company agrees to accept the order and communicates this to the customer.
2.1 These terms shall apply to every contract.
2.2 The Company may ask for any information it requires to fulfil the contract and there shall be no liability upon the Company for non-performance if the necessary information is not provided.
3.1 All prices quoted by the Company are only valid at the time of contract and are exclusive of any other matters unless otherwise agreed.
3.2 The Company reserves the right to revise the quoted price in the event of unforeseen and extraordinary expenses for the Company appertaining the goods.
4.1 Goods will only be dispatched to the customer when payment has been made in full in cleared funds and in any variance of this term shall be upon such terms as the Company dictates.
4.2 Payment can be made online, via Paypal, BACS or cash.
5.1 Delivery shall be made to the customer and not a third party. The Company must be informed in writing of alternative delivery instructions. If customers are unable to accept delivery of goods after 2 attempts then customer will be responsible for collection from depot holding goods or make payment for additional delivery arrangements.
5.2 The Company will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.
5.3 The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control.
5.4 All risks shall pass to the consumer upon delivery.
5.5 All delivery costs will be paid by cleared funds by the customer to the Company before dispatch will take place.
5.6 If the customer decides after receiving the goods that they no longer want them then they can be returned unopened in the original packaging within 8 days of receipt for a full refund. The customer will be responsible for return postage.
6.1 The Company warrants that the goods will be free from defects at the time of dispatch. It must be noted that since the goods are hand made, there may some small variation in size or shape and this variation is not to be classed as a defect.
6.2 The Customer must notify the Company of any defects as soon as possible after delivery and the Company must be given a reasonable opportunity to view the goods.
6.3 The Company accepts no responsibility or liability for products damaged in adverse weather conditions including windy weather.
7. Force Majeure
7.1 The Company shall not be liable to the customer in the event that the Company is unable to carry out any part of the contract for causes beyond its control.
7.2 The Company will notify the customer as soon as is reasonably possible in such circumstances.
46 Speedwell Close, Witham, Essex CM8 2XL
We at Waggie Tails we believe in an individual’s right to privacy - even in the area of retail sales. So we do not pass on any customer’s personal information to any Third Party. Statistical information may be collected with the strict proviso that this is in no way connected to an individual customer.
Any company information given to us, for the purpose of negotiation or fulfilment of contract, is considered strictly private and confidential. This statement is taken as applicable only within national, legal obligations.